My password doesn't seem to work. Why not?

Our system only accepts passwords with between 8 and 12 characters.

The order form will only accept the first 12 characters of your password. You may have been typing fast and not noticed the message about password character length.

If you entered a longer password, please enter the first 12 characters only and you should be able to log in.

If you want to reset your password to a different 8 to 12 character password then please go to and follow the steps.
PLEASE NOTE: Replace the "xxxxxxxxx" with the name of your email address, for example


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